Clustrix Support:
Among the Best in the Industry.

We not only answer questions and help with issues; we go the extra mile and make suggestions to improve your database.

Photo of Kenneth Kwan, CTO Engage:BDR

“50 percent of the value from Clustrix is the excellent support. Clustrix support knows about issues before their customers know about them.”

- Kenneth Kwan, CTO, Engage:BDR

Monitoring

Clustrix Support can remotely monitor and respond to system events 24×7 and often resolve issues before you’ve connected to your environment. We also monitor the health of the system and can proactively suggest improvements. Our customers rave about our support service.

DBA Assist

Clustrix Support helps our customers optimize important queries. Your DBA or Developer knows a lot about SQL and relational database design. Our support staff knows a lot about ClustrixDB’s engine, inner workings, optimization tricks, and analysis. Put them together to get the most out of your ClustrixDB deployment.

Migration Assist

As you migrate your applications and develop new code to ClustrixDB, our team can speed your progress by answering questions and suggesting solutions best suited for your usage. Customers find the assistance especially valuable when starting with the database.

Development Roadmap

Do you wish the database had a new feature for your workload? Ever wish your NewSQL database could do better? Or, ever get annoyed that replication does a particular way? Our software engineering team loves improving the database in the direction our customers suggest. Support services with Clustrix give you a priority voice in setting roadmap and feature direction.

Support Plans

Community Support Premium Support
Features
Hours
24×7
Response Time
60 minutes
Health Check / Proactive Alerts
Upgrades
Migration Assist
DBA Assist
E-mail
Unlimited
Phone
Unlimited
Community Forum
Unlimited Unlimited
Cost
Community Edition
Included  -
AWS 
Included $2,500 / server
Standard Edition
Included Included
Additional Services Available
Go Live Support
$20,000 $10,000
Professional Services
$450/hr (8-5pm PST) $650/hr (after hours) $450/hr (8-5pm PST) $650/hr (after hours)

Health Checks / Proactive Alerts:

  • Uptime monitoring
  • Alerts initiate ticket SLA
  • Requires Clustrix to have remote access to customer’s environment

Go-Live Support:

  • Dedicated Migration Project Manager
  • Extended Go-Live support team (project manager, event coordinator, escalation engineer, on-call development)
  • Detailed Project Plan for the migration of your data and successful cut-over event
  • Pre-Migration analysis to identify application incompatibilities.
  • Prioritized fixes and workaround development
  • Up to 8 hours professional services (planning, application analysis, meetings)
  • Up to 4 hour maintenance window (your maintenance window 24×7; our team on phone, chat, email, dedicated)

Professional Services

Cover requests above & beyond typical support of Clustrix products. We have a team of database experts familiar not only with Clustrix SQL and scale-out architecture, but intimately familiar with some of the largest scale-out environments and networks in the world. We are available to help you:

  • Evaluate your application architecture and suggest modifications
  • Review your Schema and Queries to suggest improvements, identify problems
  • Assess application and database Performance, perform tuning
  • Review and Implement Best Practices for scale-out deployments and five-nines uptime SLAs
  • Provide Support to Clustrix users without a current Support Agreement

Training: Helping Our Customers Become Experts in ClustrixDB

While the self-managing design of ClustrixDB and the familiarity of a MySQL-compatible interface allow administrators, developers, and operations staff to quickly and easily adopt Clustrix into your organization, Clustrix Training allows you to get the most out of your Clustrix installation.

Our training gives you the tools, best practices, and understanding of the unique ClustrixDB architecture so you can effectively monitor the state of the cluster, identify problematic queries, and take best advantage of the parallelism available on your cluster.

Clustrix provides classroom training and accompanying labs. While several of the labs are conducted on a shared appliance, the majority of labs are conducted using Clustrix on AWS so you have your own environment in which you can learn and explore. You’ll be provided with a course participant guide containing all slides along with further explanatory text. Clustrix Senior Escalations Engineer Nathan Parrish is the course leader. As a veteran member of the Clustrix staff, his deep experience provides him with a unique understanding of Clustrix technology and deployment as well as of the needs of Clustrix customers. Along with the structured material, attendees are solicited for additional topics to facilitate peer learning.

The Clustrix Administration Workshop covers:

  • Basic administration (installation, data import, permission, monitoring)
  • Backup and restore
  • Replication
  • Clustrix data distribution and parallel execution
  • Advanced storage and concurrency topics
  • Investigation of slow queries
  • Fault tolerance

This material is presented over four days at the Clustrix offices in downtown San Francisco. For larger groups, on-site training is available.

We can also provide customized training, catered to your specific needs. Please contact training@clustrix.com to discuss your requirements with a Clustrix Training expert.

Clustrix: Technical Support

Find solutions to common questions and interact with users and experts in the Clustrix Support Portal.