Welcome to Clustrix Support

We put everything we have into creating tremendous customer success. To ensure you are covered, no matter what your needs, all Clustrix appliances and software come with a basic warranty and support service package which includes one-year hardware warranty, a ninety-day software warranty and email/phone support during business hours.

Additionally, Clustrix offers Basic and Premium Support Service options that both come with one-year hardware and software warranties. Premium Support also includes unlimited 24x7 live support, remote monitoring and quick access to an on-call engineer.  

No matter which support package you choose, our team will proactively engage with you and make recommendations for continuous scalability.

Tools to Get Started with the SDK and Going Live

Below you will find links to our documentation and tools to help you get started and go live.

• System Administrators Guide

• clustrix_import: Parallel import tool
• clustrix_export: Emulates SELECT INTO OUTFILE
• clustrix_clone_users: Migrate users/perms from MySQL 
• stest: Concurrent load test tool [README]
• Nagios Plugin - Nagios plugin for Clustrix [README]
• Cacti Plugin - Cacti plugin for Clustrix [README]
• binlog_trim: Script to trim binlogs according to retention policy [README]
• index_usage: Tool for providing index utilization metrics [README]
• Hotness: Tool for finding hot containers [README]

We’ve Got You Covered

For those questions that cannot be answered with the tools above.

• Email us at support@clustrix.com.
• Call Clustrix support at 1-866-558-1309 and select option 2 for support.